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Mastering Customer Service
Introduction
Welcome to Mastering Customer Service
About Empress Crownz Natural Hair Salon
Professionalism and Etiquette for Customer Service
Dress Code and Grooming Standards
Phone Etiquette and Communication Skills
Handling Difficult Situations with Professionalism
Creating a Nostalgic Environment
Understanding the Salon Culture
Creating a Welcoming Atmosphere for Customers
Incorporating Nostalgic Elements in Customer Interactions
Treating Customers Like Royalty
Importance of Personalized Customer Service (0:18)
Going Above and Beyond for Customer Satisfaction
Practical Skills for Customer Service
Making Appointments and Managing Schedules
Handling Customer Inquiries and Concerns (0:07)
Providing Product Recommendations and Aftercare Advice
Customer Feedback
Customer Feedback
Final Assessment and Certification
Review of Key Concepts
Course Completion and Certification
Teach online with
Review of Key Concepts
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